Please email us at firstname.lastname@example.org for any repair issues. We want you to be 100% happy with your purchase and will be happy to address your situation. Please note that we can only repair jewelry purchased through Atelier All Day.
Please reference your Name, Address, Order Number and Repair Issue in your email. After approval, you will be issued a prepaid shipping label via email to return the damaged item. You will also be provided a Repair Authorization Number which must be clearly labeled on the package.
Our designers will repair at no charge any breakage caused by manufacturer defect within 120 days of receipt of purchase. Repairs needed after 120 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis.